ANNEX 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General - all four licensing objectives
Implementing staff training programs focused
on responsible serving practices to reduce the
risk of serving intoxicated customers.
Keeping a keen eye on all patrons, fostering a
secure environment through vigilant monitoring,
and working closely with local law enforcement
to address any concerns.
Establishing a clear policy regarding the use of
CCTV cameras to deter crime and protect
clientele.
Join and actively participate in Pub Watch.
Ensuring that fire safety measures are up to
date, including functional fire alarms and
clearly marked exits.
Providing adequate lighting both inside and
outside the pub to promote a safe environment.
Regularly inspecting the premises to guarantee
that furniture and fixtures pose no hazard to
guests.
Creating a designated smoking area, away
from the main entrance, to minimize disruption
to the surrounding community.
Implementing a closing time that respects local
noise ordinances, along with a policy for
managing the exit of customers to prevent
disturbance in the neighbourhood.
Clearly displaying signage that outlines your
age-restriction policies, including appropriate
supervision during family-friendly events.
Training staff to recognize potential issues
regarding underage drinking and ensuring a
responsible serving policy is followed.
Providing a welcoming, safe area for families,
perhaps by offering non-alcoholic beverages
and child-friendly menu options, making Queen
Adelaide a top choice for community
gatherings.
The prevention of crime and disorder
Implement Strong Security Measures:
CCTV: Install high-quality CCTV cameras to
monitor all areas of your pub, both inside and outside. Ensure the footage is regularly
reviewed and stored securely.
Staff Training:
Conflict Resolution: Train your staff in conflict
resolution techniques to handle disputes calmly
and effectively.
Alcohol Awareness: Educate your staff on the
effects of alcohol and how to identify signs of
intoxication. This helps in managing patrons
who may become disruptive.
Clear Policies and Communication:
House Rules: Clearly display your pub’s rules
regarding behavior, entry, and service. Make
sure these rules are communicated to all
patrons.
Incident Reporting: Establish a clear procedure
for reporting and documenting incidents. This
helps in tracking patterns and taking preventive
measures.
Manage Alcohol Consumption:
Responsible Serving: Implement policies to
prevent over-serving alcohol. Train staff to
refuse service to intoxicated individuals.
Drink Promotions: Avoid promotions that
encourage excessive drinking, such as
unlimited drink offers.
Design and Layout:
Environment: Create a welcoming and
comfortable environment that discourages
aggressive behavior. Ensure good lighting and
visibility throughout the premises.
Seating Arrangements: Arrange seating to
avoid overcrowding and ensure easy
movement for both staff and patrons.
Community Engagement:
Local Partnerships: Work with local law
enforcement and community groups to stay
informed about potential risks and best
practices.
Pubwatch Schemes: Join local Pubwatch
scheme to share information and support with
other local businesses.
Regular Reviews and Updates:
Risk Assessments: Conduct regular risk
assessments to identify and mitigate potential
hazards.
Policy Updates: Regularly review and update
your policies and procedures to adapt to new
challenges and regulations.
Public safety
Regular Safety Inspections:
Conduct frequent checks of the premises to
identify and address potential hazards.
Ensure all safety equipment, such as fire
extinguishers and alarms, are in working order.
Staff Training:
Train our staff in emergency procedures, first
aid, and conflict resolution.
Make sure they are aware of the legal
requirements and best practices for maintaining
a safe environment.
Effective Crowd Management:
Monitor the number of patrons to avoid
overcrowding.
Use barriers and signage to manage queues
and prevent bottlenecks.
Clear Communication:
Display safety information prominently around
your pub.
Ensure staff can communicate effectively with
each other and with customers, especially in
emergencies.
Lighting and Visibility:
Maintain adequate lighting both inside and
outside your premises to deter criminal activity
and ensure safe movement.
Use CCTV to monitor key areas and deter
potential incidents.
Alcohol Management:
Implement policies to prevent excessive
drinking, such as limiting the number of drinks
per customer.
Train staff to recognize signs of intoxication
and handle such situations appropriately.
Partnerships with Local Authorities:
Collaborate with local police and community
safety organizations to stay informed about
potential risks and best practices.
Participate in local safety initiatives and share
information with other businesses
The prevention of public nuisance
Noise Control:
Soundproofing: Install soundproofing materials
to reduce noise escaping from your premises.
Manage Music Levels: Use sound limiters to
control the volume of music, especially during
late hours.
Close Doors and Windows: Keep doors and
windows closed to contain noise, and use a
mechanical ventilation system if needed12.
Customer Management:
Signage: Put up signs reminding customers to
leave quietly and respect the neighbors.
Staff Supervision: Ensure staff monitor and
manage customer behavior, especially in
outdoor areas and when patrons are leaving12.
Queue Management: Use barriers and clear
signage to manage queues and prevent
crowding outside your pub.
Litter and Waste Management:
Regular Clean-ups: Schedule regular cleanups
of the surrounding area to prevent litter
from accumulating.
Waste Disposal: Ensure proper disposal of
waste and recycling, and avoid noisy activities
like bottle disposal late at night1.
Communication with Neighbors:
Community Engagement: Communicate with
local residents about your operating hours and
any events that might cause increased noise.
Provide a contact number for them to report
any issues directly to you1.
Leaflet Drops: Distribute leaflets to inform
neighbors about your efforts to minimize
nuisance and how they can contact you if
needed.
Outdoor Areas:
Restricted Hours: Limit the use of outdoor
areas during late hours to reduce noise
complaints.
Supervision: Ensure outdoor areas are
supervised to manage noise and behavior
effectively1.
Lighting:
Appropriate Lighting: Use lighting that is
sufficient for safety but does not cause
excessive illumination or glare to nearby
residents
The protection of children from harm
Strict Age Verification:
Use a robust age verification policy to ensure
no underage individuals are served alcohol.
Acceptable forms of ID include passports,
driving licenses, and PASS cards.
Train your staff to check IDs diligently and
recognize fake IDs.
Accompanied Children Policy:
Ensure children under 16 are always
accompanied by an adult. This is especially
important during late hours.
Clearly display signs indicating that
unaccompanied children are not allowed.
Designated Family Areas:
Create specific areas within your pub where
families with children can sit. These areas
should be away from the bar and any
potentially hazardous locations.
Ensure these areas are well-lit and safe.
Staff Training:
Train your staff to handle situations involving
children appropriately. This includes
recognizing signs of vulnerability or distress.
Educate staff on the legal requirements and
best practices for protecting children.
Alcohol-Free Options:
Provide a variety of non-alcoholic beverages
and snacks to cater to families and children.
Clearly mark these options on your menu.
Regular Monitoring and Supervision:
Regularly monitor the premises to ensure
children are safe and not exposed to
inappropriate behavior or environments.
Use CCTV to keep an eye on all areas,
especially those where children are present.
Clear Communication:
Communicate your policies regarding children
clearly to all patrons. This can be done through
signage, your website, and staff interactions.
Make sure parents and guardians understand
their responsibilities while on your premises.
Compliance with Legal Requirements:
Stay updated with local laws and regulations
regarding children in licensed premises. This
includes any specific conditions imposed by
your licensing authority.