Conditions
CCTV
A suitable closed-circuit television (CCTV)
system shall be in operation whilst members of
the public are in attendance.
The CCTV system will provide clear images in
all levels of lighting, enabling facial-recognition,
of all areas of the licensed site to which the
public have access (save for
toilets/showers/changing areas).
The CCTV system camera coverage shall
include external areas used by customers. At
least one member of staff shall be on duty at
the premises who can operate the system and
download recorded images.
These images will be downloaded and
provided immediately, or where this is not
possible as soon as practicable, on request to
an officer of a Responsible Authority.
The CCTV system shall be capable of retaining
images for a minimum of 31 days, will be of
good quality and will contain the correct time
and date stamp information.
The CCTV system and images will be kept in a
secure environment to which members of the
public will not be permitted access.
Staff Training
All staff responsible for selling alcohol shall
receive induction and/or refresher training (at
least annually) commensurate with their role
and responsibilities in relation to the sale of
alcohol and the times and conditions of the
premises licence.
Training shall include Challenge 25, the
requirement and process for completing both
the incident log and refusal log (detailed
below).
Training will be documented, kept at the
premises for at least 12 months from the last
entry, and made available to the Police and/or
Local Authority upon request.
Alcohol Off Sales
Alcohol for consumption off the premises may
only be provided in sealed containers.
Refusal Log
There shall be a written or electronic register
for the recording of all alcohol sale refusals,
The prevention of crime and disorder
for the recording of all alcohol sale refusals,
including attempted under-age sales, proxy
sales and refusals to those who appear
intoxicated.
Details to be recorded shall include the date,
time, name (if known), physical description of
the person, the reason for the refusal, names
and login ID of staff involved, and whether the
refusal was captured on CCTV.
Any identification document coming into the
possession of a member of staff, including
security staff, shall be recorded in the register,
including the name of the person/name on the
identification document.
The register or electronic report must be
available for inspection, on request, by any
authorised officer of the responsible authorities
and shall be securely retained by the licence
holder for a for a period of 12 months from the
date of the last entry.
Incident Log
An incident log shall be maintained on the
premises to record all incidents and accidents.
Records should include occurrences of: crimes
committed on or reported to the premises, antisocial
behaviour, admission refusals, ejections,
seizure of prohibited items, and safeguarding
matters.
The records shall include the date, time, and
location of the incident; nature of the incident;
personal details and contact information for all
people involved including any witnesses, any
crime number and details of police officers
attending.
Incident and accident records may be kept in a
bound register with consecutively numbered
pages or electronically on a secure digital
system. In each case, the information recorded
must be processed, stored, and handled in
compliance with The General Data Protection
Regulation.
The records shall be available for inspection by
any authorised officer of the responsible
authorities and shall be securely retained by
the licence holder for a period of 12 months
after the last entry.
Public safety
The premises licence holder shall hold a
current Fire Risk Assessment which shall be
available for inspection by any authorised
officer.
The prevention of public nuisance
General
The premises licence holder will operate the
business with general consideration in respect
of the neighbouring properties.
Clear and prominent notices will be displayed
in any outdoor public area, and at the exit,
requesting patrons be quiet and have
consideration for neighbours in the vicinity.
The licence holder shall ensure no noise or
vibration emanates from the premises so as to
cause a nuisance.
Age Verification Scheme - Challenge 25
A challenge 25 age verification scheme will
operate at the premises whereby any person
who appears to be under 25 years of age, and
unknown to the staff member serving as a
person over 18 years of age, shall not be
served alcohol unless they provide
identification to prove they are over 18 years of
age.
Acceptable forms of identification will be a valid
passport, a valid photo ID driving license or a
valid proof of age scheme card with the PASS
approved hologram.
Appropriate signage advertising the operation
of the Challenge 25 scheme must be displayed
in the vicinity of all points of sale for alcohol.
Alcohol Deliveries
All people involved in the delivery of alcohol,
be this the premises licence holder /
designated premises supervisor, employees or
third-party courier, shall at the point of delivery
be satisfied that the person to whom the
alcohol is being delivered is 18 years or over.
If, at any point of the process, acceptable
photographic age verification documents
cannot be produced on request, the delivery
shall be refused, and alcohol returned to the
licensed premises.
Deliveries shall only be made to the address
indicated on the order.
The delivery may not be left unattended or in a
The protection of children from harm
The delivery may not be left unattended or in a
safe space for later collection and must be
received, in person, by a person satisfying the
Challenge 25 criteria. Where no recipient is
available, the alcohol part of any order must be
returned to the premises and a record made in
the Refusal Log.
Deliveries shall only to be made to bona fide
business/commercial addresses or private
residences and not to any public/open spaces
(e.g. car parks, street corners, bus stops, public
parks).
Deliveries shall be refused to any person who
is, or who appears, to be under the influence of
alcohol or drugs and the alcohol shall be
returned to the licensed premises.
Where third-party couriers are used to provide
the delivery of orders containing alcohol, the
premises licence holder/designated premises
supervisor shall have a contractual
arrangement with each third party to be
satisfied that the promotion of the licensing
objectives and terms of the premises licence
are complied with at all times, with particular
attention to the point of delivery.
The premises licence holder/designated
premises supervisor shall keep records of or
have access to all alcohol orders. For each
order containing alcohol, records shall include:
a. the name and address of who made the
order
b. age verification at the point of order, where
necessary
c. any refusals made at the point of order
d. the items ordered
e. the date and time of the dispatch
f. details of the delivery provider/driver
g. the date and time of delivery
h. the full postal delivery address
i. the name of the person receiving the