ANNEX 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General - all four licensing objectives
The premises will be operated in a professional
and responsible manner at all times to promote
the four licensing objectives.
All staff will receive training on their
responsibilities under the Licensing Act 2003,
including the prevention of crime and disorder,
public safety, the prevention of public
nuisance, and the protection of children from
harm.
The padel facility will be managed with a focus
on providing a safe, family-friendly sports
environment.
CCTV will cover all key areas including
entrances, exits, and any licensed bar or social
areas.
A strict policy on responsible alcohol service
will be in place, and the sale of alcohol (if
applicable) will only take place under the
supervision of trained staff or a personal
licence holder.
Noise levels will be carefully managed to
prevent nuisance to neighbours, and patrons
will be encouraged to leave the premises
quietly and respectfully.
A “Challenge 25” policy will operate to prevent
underage sales, and children using the sports
facilities will be appropriately supervised at all
times.
The management will maintain good
communication with local residents and
authorities to ensure any issues are addressed
promptly and effectively.
The prevention of crime and disorder
A fully working and maintained CCTV system capable of recording and storing images must be installed on the premises. The system must always record whilst the premises are open to the public and images must be stored for a minimum of 31 days with date & time stamping. As a minimum this must cover all entry and exit points, both sides of all areas where the sale/supply of alcohol takes place.
A person conversant with the retrieval and downloading of CCTV must always be present on the premises whilst it is open to the public.
All CCTV recordings must be made available to a Police Officer or an Officer from a responsible authority for viewing on request and recordings downloaded upon reasonable request but no later than 48 hours and in line with current Data Protection legislation.
A record shall be kept detailing all refused sales of alcohol. The record should include the date and time of the refused sale and the name of the member of staff who refused the sale. The record shall be available for inspection at the premises by the police or an authorised officer of the Council at all times whilst the premises is open.
An incident log shall be kept at the premises and made available on request to an authorised officer of the Council or the Police. It must be completed within 24 hours of the incident and will record the following:
(a) All crimes reported to the venue
(b) All ejections of patrons
(c) Any complaints received concerning crime and disorder
(d) Any incidents of disorder (e) all seizures of drugs or offensive weapons (f) any faults in the CCTV system, searching equipment or scanning equipment
(e) Any visit by a relevant authority or emergency service
All staff involved in the retail of alcohol will be trained in relation to the law regarding its sale. This training must be completed prior to them being authorised to sell alcohol and refreshed every 12 months as a minimum. A record of this training must be kept and maintained with a copy of the syllabus attached. The recipient of the training must sign to state that they have received and understood the training and this should be dated. Training records must be kept on the premises at all times and made available to an officer from a responsible authority upon reasonable request.
The premises will have a dispersal plan in place which involves staff/door staff encouraging and monitoring the safe and peaceful exit of customers from the venue and the immediate area outside.
Public safety
The premises will be operated and maintained
to ensure the highest standards of public
safety.
All areas of the facility, including the playing
courts, viewing areas, and café/bar, will be
kept clean, well-lit, and free from hazards.
Fire safety equipment, including extinguishers
and alarms, will be installed and regularly
checked, with clear signage indicating
emergency exits and evacuation routes.
The maximum occupancy of the premises will
be monitored to prevent overcrowding.
Staff will be trained in basic health and safety,
first aid procedures, and emergency
evacuation.
Electrical and gas installations will be inspected
and certified regularly by competent
professionals.
Any accidents or incidents will be recorded in
an incident log and reviewed to prevent
reoccurrence.
The premises will comply fully with relevant
health and safety and building regulations.
The prevention of public nuisance
The premises will be operated with
consideration for neighbouring properties and
the local community to ensure that no public
nuisance arises.
As the facility is indoors, noise from play,
music, or customers will be contained within
the building.
Doors and windows will remain closed during
evening hours except for access and egress,
and any background music will be kept at a
reasonable level.
Signage will be displayed at exits reminding
customers to leave the premises quietly and to
respect local residents, particularly during late
evening periods.
Waste collection and deliveries will be
scheduled at appropriate times to avoid
disturbance.
Adequate external lighting will be provided for
safety but positioned and controlled to prevent
light pollution.
Staff will monitor the external areas, including
the car park and entrance, to ensure customers
do not loiter or cause disturbance outside.
The management will maintain good
communication with nearby residents and act
promptly on any concerns raised.
The protection of children from harm
The premises will operate as a family-friendly
sports facility that actively promotes the
wellbeing and safety of children.
All staff will receive training to identify and
appropriately deal with any safeguarding
concerns or situations where a child may be at
risk.
Children using the courts will be supervised by
a responsible adult, coach, or parent/guardian
at all times.
A Challenge 25 proof of age scheme shall be operated at the premises where the only acceptable forms of identification are recognised photographic identification cards, such as a driving licence, passport or proof of age card with the PASS Hologram.
Any area where alcohol is served will be
monitored to ensure children are not exposed
to inappropriate behaviour or language.
Clear signage will be displayed to advise that
the sale of alcohol to persons under 18 is
prohibited.
The premises will maintain safeguarding
procedures consistent with local authority
guidance and national child protection
standards.