ANNEX 2 - CONDITIONS CONSISTENT WITH THE OPERATING SCHEDULE
General – all four licensing objectives
McCarthy Stone build and manage retirement
living developments across the UK.
McCarthy Stone’s purpose is to champion the
role, wellbeing and happiness of older people
and has a vision of creating communities where
its homeowners have a sense of belonging,
independence, and peace of mind.
McCarthy Stone’s mission is to be the natural
choice for later living - by developing beautiful,
sustainable, and more affordable places to live,
with flexible services and a choice of ownership
options, designed around the homeowner and
their families.
We offer a very limited alcohol range and sales
are very limited on the premises, largely for
people aged +70 years and their guests - all of
whom will be specifically invited, and/or bona
fide relatives or friends of residents. The
consumption of alcohol would generally take
place with a meal (such as Sunday Lunch)
however, occasionally groups of homeowners
may choose to gather for a social drink or for
an organised event in the communal area of
the development.
The premises are not open to the public and
the property is secured by a keypad entry to
the premises by a video door entry system. All
visitors are required to pre-arrange their visit
with the homeowner and sign in on arrival.
All staff involved in the sale of alcohol are
trained in their responsibilities under the
Licensing Act 2003, with refresher training
undertaken every six months. All training is
recorded and signed by the trained staff
member. The personal licence holder for the
development formally authorises members of
staff to serve alcohol, once he/she has
checked the training records and is
comfortable that the individual clearly
understands their responsibilities. Adequate
supervision is provided by the catering partner,
Estate or House Manager.
The prevention of crime and disorder
The premises are secured 24 hours a day with
limited access via a video door entry system.
The prevention of crime and disorder
limited access via a video door entry system.
Each development is managed by a dedicated
Estate or House Manager, who is responsible
for the care and wellbeing of all homeowners.
The development, mature nature of the
customer base, and the care provision is
designed to prevent an environment where
crime and disorder has no place. In the
extremely unlikely event, staff are on hand and
a 24-hour emergency call system is in place.
The sale of alcohol in the development is very
limited and is supported by dining facilities and
an extensive range of cold soft drinks and hot
beverages. Chilled tap water is always
available as standard.
It is rare that anyone under the age of 18 to
frequent the premises. On occasions, younger
family members may visit homeowners and, in
such circumstances, unless attending a meal,
they are unlikely to go to an area where alcohol
is served. If dining, the youngster will be under
the supervision of both the homeowner and
other responsible adults.
The premises will operate a "Challenge 25"
proof of age scheme whereby any person
attempting to buy alcohol who appears to be
under 25 will be asked for photographic ID to
prove their age. Acceptable identification for
the purposes of age verification will include a
driving licence, passport or photographic
identification bearing the "PASS" logo and date
of birth.
If the person seeking alcohol is unable to
produce acceptable means of identification, no
sale or supply of alcohol will be made to that
person and a refusals book will be kept up to
date. Challenge 25 signage will be displayed
within the premises.
Each development has effective management
of the premises, including written procedures
for managing incidents.
McCarthy Stone and its catering partners
ensure that staff receive proper training and
refresher training on relevant issues, policies,and procedures.
CCTV, with a picture quality capable of being
used for evidence, has been installed to cover
the front entrance to the development. The
CCTV will be operational at all times.
CCTV recordings will be retained for a
minimum of 30 days and made available in a
viewable format to any authorised authority on
request.
Notices advising that CCTV has been installed
on the premises are posted at the access door
areas and within the premises so that they are
clearly visible to the public within the licensed
premises.
A refusals register will be kept and maintained
at the premise which will record details of all
refusals at the premise and will be made
available to the Police and licensing authority
for inspection on request.
Public safety
The premises are not open to the public and
the property is secured by a keypad entry to
the premises by a video door entry system. All
visitors are required to pre-arrange their visit
with the homeowner and sign in on arrival.
We are responsible for the safety and
wellbeing of our homeowners, so we have both
the personnel and safety systems in place to
achieve this. As such we work tirelessly to
ensure the safety of everyone who lives in,
works in or visits the development.
Alcohol is be served only on the premises.
Neither alcohol nor glassware ever leaves the
confines of the development.
We purchase toughened glassware to minimise
the likelihood of broken glass if the glassware
were to be dropped by accident.
We pride ourselves in the look and feel of all
our developments ensuring that premises, both
internally and externally, are always maintained
in a good, clean, and tidy condition. We
carefully consider the needs of our
homeowners who made need stepless access
and space for mobility aids and scooters.
We take all elements of health & safety, fire
safety and food hygiene very seriously. We
fully complete risk assessments, for both the
premises and proposed activities to be carried
out. We regularly train and refresh the
operational team on our safe systems of work.
Firefighting equipment is in place; we test and
check on a regular basis and conduct drills to
ensure the effectiveness of our evacuation
plans in the event of an emergency.
We have designating “safe spaces” within the
premises in which vulnerable persons can be
provided with assistance.
The Estates Manager, House Manager will
always co-operate with police and Licensing
Standards Officers including by allowing
access to the premises and to all relevant
policies and procedures.
McCarthy Stone have suitable litter and waste
management programmes in place including
provisions for recycling.
All staff involved in the sale of alcohol are
trained in their responsibilities under the
Licensing Act 2003, with refresher training
undertaken every six months. All training is
recorded and signed by the trained staff
member. The personal licence holder for the
development formally authorises members of
staff to serve alcohol, once he/she has
checked the training records and is
comfortable that the individual clearly
understands their responsibilities. Adequate
supervision is proved by the catering partner,
Estate or House Manager.
McCarthy Stone conducts regular testing and
certification (where appropriate) of appliances.
The Estate/ House Manager, as part of their
role, regularly check all areas of the
development to ensure the safety of all
homeowners, the development staff, and any
visitors
The lay-out of the communal areas does not
feature a bar counter. The consumption of
alcohol takes place at a restaurant table or in
low level lounge furniture.
The prevention of public nuisance
Alcohol is be served only on the premises.
Neither alcohol nor glassware ever leaves the
confines of the development.
The premises are not open to the public and
the property is secured by a keypad entry to
the premises by a video door entry system. All
visitors are required to pre-arrange their visit
with the homeowner and sign in on arrival.
McCarthy Stone is committed to making sure
that the sale of alcohol doesn’t affect
neighbouring properties.
There will be no amplified music played, no
outdoor drinking and no excessive noise. This
is not appropriate for the profile of the
development homeowners.
No litter will be created outside/around the
development.
The development offers a very limited alcohol
range (none of which will be premium strength
products) and sales are very limited on the
premises, largely for people aged +70 years
and their guests – all of whom will be
specifically invited, and/or bona fide relatives or
friends of residents. The consumption of
alcohol would generally take place with a meal
(such as Sunday Lunch) however, occasionally
groups of homeowners may choose to gather
for a social drink or for an organised event in
the communal area of the development.
The protection of children from harm
It is rare that anyone under the age of 18 to
frequent the premises. On occasions, younger
family members may visit homeowners and, in
such circumstances, unless attending a meal,
they are unlikely to go to an area where alcohol
is served. If dining, the youngster will be under
the supervision of both the homeowner and
other responsible adults.
The premises will operate a "Challenge 25"
proof of age scheme whereby any person
attempting to buy alcohol who appears to be
under 25 will be asked for photographic ID to
prove their age. Acceptable identification for
the purposes of age verification will include a
driving licence, passport or photographic
identification bearing the "PASS" logo and date
of birth.
If the person seeking alcohol is unable to
produce acceptable means of identification, no
sale or supply of alcohol will be made to that
person and a refusals book will be kept up to
date. Challenge 25 signage will be displayed
within the premises.
The premises are not open to the public and
the property is secured by a keypad entry to
the premises by a video door entry system. All
visitors are required to pre-arrange their visit
with the homeowner and sign in on arrival.
All persons under 18 will always be
accompanied by an adult.